President & CEO
Patricia S. Otter, who became President and CEO in 2007, started with the agency in 2001 as Director of Human Resources. Prior to joining UCP, Trish spent seventeen years as a human resources professional with PNC Bank and Charter One Bank. Trish’s dedication and knowledge of the agency’s programs, staff and clients along with her integrity, character and leadership skills serve the Agency well in its mission. She is a consensus-builder setting high individual and agency performance expectations to ensure organizational success and outstanding client care. She is a member of the Steering Committee of Red Treehouse, the Developmental Disabilities Practice-Based Research Network Steering Committee and a member of the Developmental Disabilities Provider Consortium. Trish serves on the Board of Trustees of the Ohio Provider Resource Association (OPRA) and has served on National UCP ad hoc committees as well. Trish is a graduate of the Leadership Cleveland Class of 2013 and a member of the Union Club. She is a Cleveland area native with a Bachelor’s degree in Business Administration from Baldwin Wallace College. She likes cooking, and spending time with her husband Mike and four grown children who have all settled into professional positions in the Cleveland area.
Colleen Bennett, SPHR
Director of Human Resources
Colleen has over thirty years experience in the law firm industry as an office administrator and human resource professional. Colleen received her B.A., summa cum laude, from Baldwin Wallace College in Business Administration. She earned her SPHR certification (Senior Professional in Human Resources) in 2009 and is a member of the Society of Human Resource Managers and Association of Legal Administrators. She currently is a Board Member for Family Haven, a nonprofit organization serving individuals with developmental disabilities as well as a Cleveland Clinic Hospice volunteer. Colleen resides in Bay Village with her two cats, Harry Potter and Ron Weasley. She enjoys gardening, biking, the theater at Playhouse Square and entertaining family and friends. Visiting her oldest son, who just last year became the Commander of the USS Paul Hamilton, an Arleigh Burke naval destroyer in Pearl Harbor, and daughter-in-law is one of her top vacation spots.
LaWanda Y. Crawl, MPA
Director of Residential Services
LaWanda Crawl joined UCP of Greater Cleveland in June, 2008 as the Director of Residential Services. She has been in the field of Developmental Disabilities for sixteen years, having started her career as a Qualified Developmental Disabilities Professional/Habilitation Manager for a State of Ohio Developmental Center. LaWanda has a Master’s degree in Public Administration with a specialization in Healthcare Administration, and has also spent time in the area of Alzheimer’s disease research administration. In her spare time, she enjoys reading, exercising, traveling and spending time with family.
Timothy J. Kilbane
Maintenance and Facilities Manager
Tim Kilbane joined UCP in the year 2000 and assumed his current position of Maintenance and Facilities Manager. Tim has over thirty years of experience in construction, remodeling and building management. On-call at all hours, his various responsibilities include overseeing the maintenance of UCP’s main headquarters, UCP Westlake and both group homes, as well as upkeep of the agency’s ten transportation vehicles and phone system. Tim also handles repairs on client wheelchairs and other aids to ensure their safety and comfort. As the UCP Safety Committee Chairman, Tim is responsible for implementing and documenting safety inspections and emergency procedures. He serves on the Asbestos Workers Local 3 Executive Board and in his spare time runs his own handyman business. Tim is a Cleveland native and enjoys boating, golf and rehabbing houses.
Chief Operations Officer
Beth Lucas, who became Chief Operations Officer in 2014, joined the agency in 2008 as the Director of Development. She has spent her career in the nonprofit sector specializing in fundraising and marketing. Her passion for program development and sustainability has driven her to pursue the operational side of the agency. Beth has a Master’s of Nonprofit Administration from John Carroll University and is involved in mentoring young nonprofit professionals. In her free time, Beth enjoys watching football, exploring the Cleveland food scene and spending time with her niece and nephews and her Boston Terrier, Bodhi.
Director of Vocational Services
Paul Soprano became the Director of Vocational Services in 2005 after serving three years in Residential Services at UCP. He has a Bachelors Degree from John Carroll University and a Masters from Bowling Green State University. Paul has 20 years of experience in the Developmental Disabilities and Vocational Rehabilitation fields. Prior to UCP he was Supervisor of Work Evaluation, Facility Supervisor and Vocational Evaluator for a leading vocational rehabilitation provider in Cleveland. Paul is an avid world traveler and aviation enthusiast, volunteers as a Cleveland Hopkins Airport Ambassador and loves trying new restaurants.
Director of Children’s Services
Intesar Taye joined UCP in 1993 as an Occupational Therapist and Clinical Coordinator and became the Director of Children’s Services in 2003. She holds a Bachelor of Science degree in Occupational Therapy from Cleveland State University as well as certification in Threshold Electric Stimulation and is NDT trained. Intesar continually participates in workshops on issues relevant to her work, including spasticity management, sensory processing, Therasuit, neurodevelopment treatment and vision impairment. Her seventeen years of experience as an OT include screening, evaluating and treating children with a variety of motor disabilities and developmental delays. She also had the responsibility for assisting in the development of the research protocol and monitoring the research development of the Steps to Independence program. Intesar enjoys spending time with husband Jamal and their four children, as well as doing puzzles and brain teasers.